Privacy Policy

This document outlines how we collect, use, disclose, and protect your personal information. By accessing and using our services, you agree to the terms outlined in this Privacy Policy. MASSH is committed to protecting and respecting the privacy of every person who shares information or data with us. In this regard, we collect your personal information and process your personal data in accordance with:

  • The Information Technology Act, 2000 – Section 43A.

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

We also abide by other national and state laws which relate to the processing of personal data. Please read our privacy policy carefully to understand our views and practices regarding your personal data. The terms “you” and “your” refer to you as the user (registered or unregistered) of the Website and/or Services and the terms “we”, “us”, “our”, “hospital”, and “MASSH” refer to Minimal Access Smart Surgery Hospitals Private Limited.

1. Access

We collect your personal information in order to provide and simultaneously improve our products and services. All partner firms and any third party working with or for us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access or process sensitive personal information held by us without having first entered into a confidentiality agreement.

2. Consent

By choosing the opt-in option on the website and thereafter, by providing us your personal information or availing services of MASSH or by making use of the facilities provided by the website, it is agreed by you that you have freely consented to the collection, storage, processing, disclosure and transfer of your personal information in accordance with the provisions of this Privacy Policy and any amendments thereof.

You acknowledge that you have provided your personal information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure and transfer of any personal and privacy information shall not cause any wrongful loss to you, if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by you.

We will share personal information outside of MASSH only when we have your consent. We will ask for your explicit consent to share any sensitive personal information. Once you have freely consented to share your personal information with us, you authorize us to exchange, transfer, share, part with all or any of Your personal information, across borders and from your country to any other countries across the world with the cloud service provider and our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the purposes specified under this Privacy Policy or as may be required by applicable law.

You acknowledge that some countries where we may transfer your personal information may not have data protection laws that are as stringent as the laws of your own country. You acknowledge that it is adequate that when MASSH transfers your personal information to any other entity within or outside your country of residence, MASSH will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

We may also share your information with:

  • Healthcare professionals involved in your treatment

  • Third-party service providers (billing, IT support, etc.)

  • Government authorities as required by law

3. How We Collect Your Information

We collect your personal information directly from you, from third parties, from our partners, automatically via our website, and through business interaction. The data we collect depends on the context of your interactions with us. This personal information may relate to the type of device you are using, the time you have logged onto our website, your IP address and other information as listed in Clause 4 below.

4. Information We Collect

We may collect personal information, including but not limited to:

  • Patient information such as name, number, mail ID, address, date of birth/age, etc.)

  • Personal medical history and records

  • Physical, physiological and mental health condition, provided by you and/or your health care professional

  • Insurance information

  • Valid billing and payment details

  • Patient/Caregiver/Doctor/Health Care Professional Name

  • Gender

  • Login ID and password

  • User details as provided at the time of registration or thereafter

  • Records of interaction with MASSH representatives

  • Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used

  • Master and transaction data and other data stored in your user account

  • Any other information that is willingly shared by you (collectively referred to as “Personal Information”)

  • Biometrics data

  • Genetic Data

  • Sexual orientation, Transgender Status, Intersex Status

  • Caste or Tribe

  • Religious or political belief or affiliation

When you visit our site, some information is automatically collected. This is also called website usage information.

  • Cookies

  • Operating Systems (OS) running on your device

  • Internet Protocol (IP) address

  • Access times

  • Browser type

  • Language

  • Website you visited before our website

  • How you use our products and services

We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rated, etc.

We collect the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time); cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs).

By using this website, you are agreeing that we may advertise your feedback on the website and marketing materials.

We will retain your information as long as we require this to provide you with the goods and services and for such a period as mandated by the concerned laws.

If you opt to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter into any of our competitions or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates, and events.

5. Use of Personal Information

We use the collected information of our users for purposes including, but not limited to:

  • Providing effective medical services and treatment

  • Billing and processing payments

  • Appointment scheduling and reminders

  • Improving and customising our services

  • Complying with legal obligations

  • Performing studies, research and analysis for improving our information, data interpretation, services and technologies

  • Ensuring that the content displayed on our website is customised to your interests and preferences

  • Contacting you via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements

  • Sending promotional mails & messages from us or any of our channel partners via SMS, WhatsApp, email

  • Advertising products and services of MASSH and third parties

  • Transferring information about you if we are acquired by or merged with another company

  • Sharing with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to you

  • Administering or otherwise carrying out our obligations in relation to any agreement you have with us

  • Building your profile on the website

  • Responding to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims

  • Investigating, preventing, or taking action regarding illegal activities, suspected fraud, violations of our terms of use, breach of our agreement with you or as otherwise required by law

  • Aggregating personal information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as “Purpose(s)”)

  • Using the information we collect primarily to provide, maintain, protect and improve our current products and services

  • Improving our services, site, and how we operate our businesses

  • Understanding and enhancing your experience using our site, products, and services

  • Personalising our products or services and make recommendations

  • Providing and delivering products and services you request

  • Processing, managing, completing, and accounting for transactions

  • Providing customer support and responding to your requests, comments, and inquiries

  • Creating and managing the online accounts you manage on our website

  • Sending you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages

  • Communicating with you about promotions, upcoming events, and news about products and services

  • Protecting, investigating and detering fraudulent, unauthorised, or illegal activity

We share your data with your consent or to complete any transaction or provide any product or service you have requested or authorised. We also share data with our affiliates and subsidiaries, with vendors working on our behalf. However, we may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offences.

We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.

These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.

We release accounts and other personal information when we believe it is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, and protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

6. Cookies

To optimise our presence on the web, we use cookies. These are usually small text files stored on your computer’s main memory and are deleted after you close the browser. There are also other cookies that remain on your computer which are called long-term cookies. Such cookies permit its recognition on your next visit, allowing us to improve your access to our site. It helps us to learn more about your interests and provide you with essential features and services for additional purposes, including:

  • Keeping track of items stored in your shopping basket.

  • Conducting research and diagnostics to improve the content, products, and services.

  • Preventing fraudulent activity.

  • Improving security.

Our cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any products or services that require you to sign in.

Approved third parties also may set cookies when you interact with our services.

Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.

Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on our behalf.

You can prevent the storage of cookies by choosing a "disable cookies" option in your browser settings. But this can limit the functionality of our services.

We use cookies to see which areas and features are popular and to count visits to our site.

7. Security

The security of your personal information is important to us. We implement security measures to protect your personal information, including encryption, access controls, and regular security audits.

We restrict access to your personal information to our affiliates, employees, agents, third party service providers, partners, and agencies on a need to know basis and in relation to the purposes specified in this Privacy Policy.

  • We take due care to protect customer data. Technical measures are in place to prevent unauthorised or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorised usage.

  • We work to protect the security of your information during transmission by using Secure Sockets Locker (SSL) software, which encrypts information you input. SSL allows sensitive information such as credit card numbers, UID, and login credentials to be transmitted securely.

  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from the major card schemes.

  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.

  • We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorised access, disclosure alteration, and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.

  • It is important for you to protect against unauthorised access to your password and your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.

  • Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

  • Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

While we endeavour to take all reasonable steps to keep any information secure, you acknowledge that the internet is not 100% secure and that we cannot provide any absolute assurance regarding the security of your personal information. We will not be liable for any breach of security or unintended loss or disclosure of information caused by us in relation to your personal information.

8. Third Party References and Links

During your interaction with us, it may happen that we provide references to third parties. The reference of such third parties does not imply endorsement by MASSH. We are also not responsible for the privacy practices or content of these sites as they are governed by their own terms & conditions. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

9. Children

If you are under 18, or the age of minority in the jurisdiction in which you reside, you may only use our website with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.

10. Your choices and rights

You have the right to access, correct, or delete your personal information. If you have concerns about the accuracy of your information, please contact us.

11. Changes to Privacy Policy

MASSH reserves the right to update or modify its Privacy Policy without notice. The changes will be effective upon posting on the MASSH website. To make sure you are aware of any changes, please review this policy periodically.

12. Contact Information

If you have any questions or concerns about our Privacy Policy, please contact us at 011-35021666 or mail us at