Refund Policy

1. Overview

Thank you for choosing MASSH. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Overpayment or billing errors.

  • Cancelled appointments within a specified timeframe.

  • Discrepancies in fees charged.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our billing department at 011-35021666 within 24 hours after your booking confirmation. In case the booking is scheduled for the same day, reach us at least 1 hour prior to the scheduled appointment.

  • Provide details of the payment in question, including the date, amount, and reason for the refund request.

  • Include any supporting documentation, such as receipts or invoices.

4. Refund Processing Time

Refund requests will be processed within 7 business days of receiving the request. The actual time it takes for the refund to reach your account may vary depending on your financial institution.

5. Refund Restrictions

Please be aware of the following restrictions:

  • Refunds are not available for services that have already been provided.

  • Refunds are subject to the terms outlined in our cancellation policy.

  • Refunds may be issued at the discretion of MASSH based on the specific circumstances.

6. Cancellation Policy

Our cancellation policy outlines the conditions under which appointments can be cancelled and any associated fees. Please refer to our Cancellation Policy for more details.

7. Changes to the Refund Policy

MASSH reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on the MASSH website.

8. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact our billing department at 011-35021666 or mail us at